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Our Services

Pre-sale Service

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Demand Analysis

Thoroughly understand customers' transportation needs, such as cargo types, transportation routes, load requirements, etc., and recommend the most suitable truck models and configurations for them.
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 Product Introduction and Demonstration

Introduce the performance, features, technical parameters of trucks in detail. Through pictures, videos, virtual showrooms or even on-site demonstrations, let customers intuitively feel the product advantages.
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Cost Calculation and Quotation

Accurately calculate the vehicle purchase cost according to customers' needs, including vehicle price, transportation cost, insurance cost, tax, etc., and provide a transparent and detailed quotation list to assist customers in cost control and budget planning.
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Customized Solution

Provide customized truck solutions for customers' special needs, such as special body modifications, installation of specific equipment, etc., to ensure that it can meet customers' diverse business scenarios.
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Trade Term Negotiation

Fully communicate and negotiate with customers on trade terms, delivery time, payment terms, etc., and sign a strict and reasonable sales contract to protect the rights and interests of both parties.

After-sale Service

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    Technical Consultation and Training

    Provide 24-hour technical consultation service for customers to answer technical questions encountered during vehicle use. Regularly organize online or offline training for drivers and maintenance personnel to improve customers' skills in truck operation and maintenance.

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    Fault Repair Support

    Establish a global maintenance service network. Through remote diagnosis and on-site repair, quickly respond to and solve vehicle faults. For major faults, timely allocate professional maintenance teams and spare parts resources to ensure that the vehicle resumes operation as soon as possible.

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    Spare Parts Supply Guarantee

    Set up sufficient spare parts inventory covering common and vulnerable parts, and establish an efficient spare parts allocation system to ensure that customers can obtain the required spare parts in a timely manner and shorten vehicle repair time.

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    Vehicle Recall and Upgrade

    In case of vehicle quality problems or technical upgrade needs, promptly start the recall process, and provide free vehicle repair, replacement of spare parts or software upgrade for customers to ensure that the vehicle performance and safety are always in the best condition.

Delivery Service

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    Vehicle Preparation and Inspection
    Before vehicle delivery, conduct a comprehensive preparation and strict inspection of the truck, including exterior cleaning, interior finishing, performance debugging, safety testing, etc., to ensure that the vehicle is delivered to the customer in the best condition.
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    Transportation and Logistics Arrangement
    According to customers' requirements, select appropriate transportation methods and logistics partners, formulate a detailed transportation plan, and track the vehicle transportation progress in real time to ensure that the vehicle is delivered to the customer's designated location on time and safely.
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    Delivery Ceremony and Document Handover
    At the vehicle delivery site, hold a simple but solemn delivery ceremony, hand over the vehicle key, vehicle license, warranty manual, operation manual and other relevant document materials to the customer, and conduct on-site demonstration and explanation of vehicle functions and operations.

Warranty Service

01

Warranty Policy Formulation

Formulate a clear and reasonable warranty policy, stipulating the warranty period, warranty scope, warranty conditions, etc., clearly publicize it to customers and strictly implement it.

02

Warranty Application Acceptance

Set up a special warranty service hotline and online application platform to facilitate customers to submit warranty applications. Timely review and accept the applications, and communicate with customers to determine the warranty plan and repair time.

03

Warranty Cost Bearing

Within the warranty scope, bear the cost of vehicle repair parts, labor costs and related transportation costs, etc., to provide customers with a worry-free warranty service experience.